This Privacy Policy describes how Timberlyn Toronto (the “Site” or “we”) collects, uses and discloses your Personal Information when you visit the Site or make a purchase on the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage in order to optimize our Site.
Source of collection: collected automatically when you visit our Site using cookies, log files, web beacons, tags or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.
Purpose of collection: to provide products or services to you, to process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Customer support information
Examples of Personal Information collected: information you provide when contacting customer support (such as email content, attachments, order details).
Purpose of collection: to respond to requests, provide support, resolve issues, and improve our customer experience.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
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We use Shopify to power our online store.
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We may share information with logistics partners and carriers to ship your order.
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We may share information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we may use cookies and similar technologies to understand how you interact with the Site and to improve our advertising relevance.
You can opt out of targeted advertising by using the links below (where applicable):
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Facebook: adjust ad preferences in your Facebook account settings
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Google: adjust ad personalization in your Google account settings
Using Personal Information
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information, unless we are required to retain it for legal or regulatory reasons.
Your rights
Depending on where you live, you may have rights relating to your Personal Information, including the right to access, correct, update, or request deletion of your information. To exercise these rights, please contact us at support@timberlyntoronto.com.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@timberlyntoronto.com.